Refund & Cancellation.

1. Order Cancellation Policy

Orders placed for standard catalog luminaires can be cancelled within 24 hours of placement or prior to warehouse dispatch (whichever is earlier). Once a tracking consignment is generated and handed over to logistics partners, the order cannot be cancelled in transit.

To request an order cancellation, please contact support at support@a4lights.com with your Order Number (e.g. A4-XXXXXX).

2. Transit Damage & Dead-On-Arrival (DOA)

We package our architectural glass and precision fixtures in reinforced cellular crates. In the rare event that a package arrives with visible carton damage or non-functional electronic drivers:

• Report the damage within 48 hours of physical delivery receipt.
• Provide clear photographs or an unboxing video showing the shipping label and the damaged fixture.
• A4LIGHTS will dispatch an expedited replacement unit free of any additional charge.

3. Returns & Exchange Eligibility

Items may be returned for exchange or store credit within 7 days of delivery provided:

• The fixture has not been mounted, wired, modified, or energized.
• All original packaging, mounting brackets, manual leaflets, and driver boxes are intact.
• Custom-cut linear profiles, custom anodized finishes, or bespoke chandeliers made to order are non-returnable.

4. Refund Processing & Timelines

Approved cancellations and return refunds are processed within 5 to 7 business days following quality inspection at our fulfillment facility. Reimbursements are credited to the original mode of payment or bank transfer for trade accounts.